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3 min read

SBA 443: Building A remote Operations Center

By Phil Zito on Nov 13, 2023 1:46:03 PM

Topics: Podcasts

In the latest episode of SBA 443, we delve into the comprehensive process of building and managing a Remote Operations Center (ROC) tailored for building automation teams. This episode is enriched with SBA's extensive real-world experience, offering valuable insights for contractors, building owners, and anyone interested in the field of building automation.

Episode Highlights:

Understanding the ROC: We start by defining what a Remote Operations Center is and its crucial role in enhancing the efficiency and effectiveness of building automation.

Design Essentials: The episode covers the infrastructure requirements for setting up an ROC, focusing on both the hardware and software components. We also discuss the importance of a robust technology stack and security measures.

The Team Behind the Technology: A significant portion of the discussion is dedicated to the human element of an ROC. We talk about staffing requirements, necessary skills, and the importance of ongoing training and development.

Operational Excellence: Listeners will gain insights into creating efficient operational processes, including workflow management, system maintenance, and emergency response protocols.

Client-Centric Approach: We share strategies on how to position ROC services to clients, emphasizing understanding client needs and customizing solutions.

Real-World Experiences: The episode features case studies and examples from SBA’s past projects, offering practical lessons and best practices.

Q&A Session: We conclude with a Q&A segment, addressing questions from our listeners, providing a more interactive and engaging experience.


Click here to download or listen to this episode now.


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Phil Zito

Written by Phil Zito

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